1. Information We Collect

Personal Information

We collect information that you voluntarily provide when registering for our courses, contacting us, or using our services. This includes your name, email address, phone number, and educational background relevant to your financial learning goals.

Technical Information

Our systems automatically collect certain technical data to improve your learning experience:

• IP address and location data (city and state level only)
• Device type, browser information, and operating system
• Course progress, completion rates, and learning preferences
• Website usage patterns and navigation behaviour
• Session duration and interaction with course materials

Educational Data

To provide personalised financial education, we track your course progress, quiz results, and learning milestones. This helps us recommend relevant content and measure the effectiveness of our programs.

2. How We Use Your Information

Your personal information serves several important purposes in delivering quality financial education:

• Personalising your learning experience based on your progress and preferences
• Sending educational content, course reminders, and program updates
• Responding to your inquiries and providing customer support
• Analysing learning patterns to improve our curriculum and teaching methods
• Maintaining records of your educational achievements and certifications
• Ensuring the security and integrity of our learning platform

We never use your information for purposes unrelated to education or share it with third parties for marketing without your explicit consent.

3. Information Sharing and Disclosure

Cenexavoza operates with a strict policy of minimal data sharing. We only share your information in specific, limited circumstances:

We never sell your personal information to third parties or use it for advertising purposes outside our educational services.

4. Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

5. Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, or disclosure:

Our staff receive regular training on privacy practices and data handling procedures. Access to personal information is restricted to employees who need it for their work responsibilities.

6. Data Retention and Storage

Retention Periods

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Active Student Records: Maintained throughout your enrollment and for two years after course completion
• Financial Records: Retained for seven years as required by Australian tax law
• Communication Records: Kept for three years to maintain service quality and resolve disputes
• Website Usage Data: Anonymised after 18 months and deleted after five years

Storage Locations

Your data is stored on secure servers located in Australia, ensuring compliance with local privacy laws. We use reputable hosting providers who meet strict security and privacy standards.

7. International Data Transfers

While we primarily store data within Australia, some services may involve international transfers:

Before any international transfer, we ensure appropriate safeguards are in place through contractual agreements and privacy certifications.

8. Cookies and Tracking Technology

Our website uses cookies and similar technologies to enhance your learning experience:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you interact with course materials
• Preference Cookies: Remember your settings and personalisation choices

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

9. Third-Party Services

We work with carefully selected third-party providers to deliver our educational services:

• Payment processing services for course enrollment (payment data is not stored on our servers)
• Email delivery services for course communications and updates
• Learning management system providers for course content delivery
• Customer support tools to respond to your inquiries efficiently

All third-party providers are required to maintain appropriate privacy and security standards through contractual agreements.